Pudu Robotics has announced what it calls the first “full-scenario robot-serviced hotel.” The project will use robots across the entire guest experience, from reception and room service to cleaning, food preparation and guest support.
The hotel is set to open in 2027, with trial rooms and robot-powered services expected to begin in late 2026. Early guests will be able to try robot check-in and autonomous in-room delivery before the full launch.
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The hotel will sit on West Artificial Island, a man-made island tied to the Shenzhen-Zhongshan Link in Guangdong Province. That cross-sea bridge and tunnel project is one of the Pearl River Delta’s biggest transportation projects.
The location feels fitting. Shenzhen already has a reputation as one of China’s major technology hubs. Room-service delivery robots are already common in hotels across many large Chinese cities.
However, this project goes much further. Instead of adding a few robots to assist hotel staff, Pudu wants to create a connected robot service system that can handle the entire guest experience.
The planned hotel will include 44 high-end rooms, a restaurant, a gym and other guest spaces. Robots will take on roles across the property, including reception, room service, cleaning, food preparation and guest support.
That means you could check in with a robot, have luggage delivered by a robot and order drinks from your phone without calling the front desk. Then, cleaning robots would handle waste detection and room upkeep using AI.
Pudu says its robots will work from one shared intelligence framework. In other words, different machines will handle different jobs while staying connected through the same software system.
Pudu’s FlashBot will run an intelligent vending system, allowing guests to order drink deliveries by smartphone. The PUDU T300 will move luggage from the lobby to rooms.
Meanwhile, the PUDU CC1 Pro and PUDU MT1 cleaning robots will handle cleaning tasks using AI waste-detection technology.
At the Shenzhen launch event, BellaBot Pro served coffee while KettyBot Pro delivered refreshments and snacks. That kind of robotic service may still surprise many travelers. In Shenzhen, though, it already fits into a broader tech culture where robot baristas and drone food delivery are becoming more visible.
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The hotel will rely on PuduFM 1.0, the company’s embodied intelligence foundation model. It will also use PuduAgent to manage intelligent operations across the hotel.
“This partnership represents an important step toward large-scale deployment of embodied intelligence in premium hospitality environments,” said Cong Guo, co-founder and CTO of Pudu Robotics.
He also said the project gives the company a chance to explore new service models where AI and robotics work together to deliver connected service experiences.
That may sound ambitious, yet the rollout will be gradual. The first public trial is expected in late 2026. A broader hotel opening is planned for 2027.
China has already embraced service robots
