Newly released court documents have revealed messages showing employees bragging about price-gouging customers, boasting they were “robbing them blind” and “taking advantage” of concertgoers through price hikes.
Live Nation, the event giant that includes Ticketmaster, faced a federal antitrust lawsuit. The company was accused of maintaining a monopoly in the live entertainment industry, allowing it to raise ticket prices while stifling competition.
The messages, reported by The New York Times, were pulled from private Slack exchanges between two regional directors. Live Nation had previously argued the messages should be excluded from the trial as private remarks, but a judge declined to exclude them.
“These people are so stupid,” wrote one employee, Ben Baker, who worked for Live Nation in Florida.
The other employee, Jeff Weinhold, whose job involved overseeing ticketing at an , said in response, “I have VIP parking up to $250 lol.”
Baker responded, “I almost feel bad taking advantage of them.”
In another reported exchange, Baker bragged about charging for “premier parking,” adding that he was “robbing them blind baby,” and saying, “Thats how we do.”
Live Nation responded to the messages in a statement to distancing the company from the remarks.
“The Slack exchange from one junior staffer to a friend absolutely does not reflect our values or how we operate,” a spokesperson said.
“Because this was a private Slack message, leadership learned of this when the public did, and will be looking into the matter promptly. Our business only works when fans have great experiences, which is why we’ve capped amphitheater venue fees at 15% and have invested $1 billion in the last 18 months into U.S. venues and fan amenities.”
Live Nation also noted the messages appear to show employees “going over caps,” which the company said went against its policies.
On Monday, the and Live Nation announced they had reached a settlement agreement. The case was filed in 2024 under then-Attorney General Merrick Garland, who accused the company of “unlawful, anticompetitive conduct to exercise its monopolistic control over the live events industry.”
In a press release, Live Nation Entertainment President and CEO Michael Rapino defended the settlement, calling it “a major step in improving the concert experience.”
“Live Nation is proud to lead the way enhancing this experience with our amphitheaters, which will be open to all promoters, allowing these promoters to decide how best to distribute up to 50% of the tickets, and capping ticketing service fees at 15%,” Rapino said.
Some lawmakers criticized the settlement online, including Sen. Elizabeth Warren, D-Mass., and Sen. Amy Klobuchar, D-Minn. Warren wrote in part on X, “Donald Trump just betrayed every fan whos been exploited by Ticketmaster.”
As part of the deal, Live Nation will also divest its booking agreements with 13 amphitheaters nationwide.
